{"id":4008,"date":"2020-02-16T22:26:44","date_gmt":"2020-02-16T21:26:44","guid":{"rendered":"https:\/\/hocinfo.com\/?page_id=4008"},"modified":"2020-02-16T22:49:16","modified_gmt":"2020-02-16T21:49:16","slug":"amelioration-continue-infogerance","status":"publish","type":"page","link":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/","title":{"rendered":"Optimisation de l&rsquo;infog\u00e9rance"},"content":{"rendered":"<h3>L&rsquo;infog\u00e9rance moderne<\/h3>\n<p>Les missions d\u2019infog\u00e9rance ne se contentent plus d\u2019adresser la seule \u00e9tape Exploitation du cycle de vie des services IT. En effet, il n\u2019est plus pertinent d\u2019opposer les m\u00e9thodologies de l\u2019int\u00e9gration et du projet \u00e0 celles d\u2019une infog\u00e9rance per\u00e7ue exclusivement comme la garante du Maintien en Conditions Op\u00e9rationnelles. Les soci\u00e9t\u00e9s d\u2019infog\u00e9rance s\u2019av\u00e8rent \u00e0 pr\u00e9sent pleinement responsables de l\u2019Am\u00e9lioration Continue sur leur p\u00e9rim\u00e8tre de responsabilit\u00e9. Elles s&rsquo;impliquent de surcro\u00eet activement dans la gestion et la r\u00e9alisation des processus de transformation. Ceci afin de s&rsquo;inscrire dans une relation de co-cr\u00e9ation de valeur avec les M\u00e9tiers et les Clients.<\/p>\n<p>C&rsquo;est pourquoi les infog\u00e9rants, simultan\u00e9ment aux activit\u00e9s relevant de l\u2019exploitation courante, du support et du MCO, assurent de nombreuses autres missions. En voici une liste non-exhaustive :<\/p>\n<ul>\n<li>g\u00e9rer les articulations techniques des grands projets d&rsquo;int\u00e9gration d&rsquo;applications M\u00e9tier ;<\/li>\n<li>conduire et r\u00e9aliser pro-activement des am\u00e9liorations du service ;<\/li>\n<li>participer aux Comit\u00e9s des changements et s&rsquo;engager sur des estimations d&rsquo;impacts ;<\/li>\n<li>proposer puis \u00e9laborer des architectures \u00e0 contrainte de disponibilit\u00e9 ;<\/li>\n<li>d\u00e9finir et suivre le capacity planning des ressources ;<\/li>\n<li>garantir la s\u00e9curit\u00e9 informatique, en prescrire puis en affiner les param\u00e8tres ;<\/li>\n<li>concevoir et tester les plans de reprise et de continuit\u00e9 du service en cas de sinistre ;<\/li>\n<li>g\u00e9rer d&rsquo;autres fournisseurs : constructeurs, \u00e9diteurs, int\u00e9grateurs&#8230; ;<\/li>\n<li>g\u00e9rer des services de soutien : supports, cabinets de conseil&#8230; ;<\/li>\n<li>participer \u00e0 la compl\u00e9tion du catalogue des services ;<\/li>\n<li>&#8230;<\/li>\n<\/ul>\n<p>Les soci\u00e9t\u00e9s d&rsquo;infog\u00e9rance doivent souvent assumer directement la bonne compr\u00e9hension des besoins fonctionnels exprim\u00e9s par les instances M\u00e9tier. Elles jouent alors un r\u00f4le dans l\u2019\u00e9valuation des nouveaux services IT qui en d\u00e9coulent. Ainsi, elles sont progressivement sollicit\u00e9es sur des sujets de nature strat\u00e9gique r\u00e9solument business-orient\u00e9s. Nous sommes bien loin du temps de l\u2019infog\u00e9rant-exploitant, garant de la stricte ex\u00e9cution de proc\u00e9dures pr\u00e9alablement r\u00e9dig\u00e9es par un tiers.<\/p>\n<h3>Objectifs de l&rsquo;accompagnement<\/h3>\n<p>Le m\u00e9tier d\u2019infog\u00e9rant, en continuelle transformation, exige donc un management op\u00e9rationnel d\u2019approche holistique \u00e0 m\u00eame de concevoir une organisation capable de r\u00e9pondre \u00e0 l\u2019ensemble de ces enjeux \u2013les traditionnels comme les nouveaux- et de g\u00e9rer les \u00e9tapes charni\u00e8res de la relation client. Notre exp\u00e9rience de ces probl\u00e9matiques nous permet d\u2019assumer les missions suivantes pour le compte des ESN :<\/p>\n<ul>\n<li>Conception d\u2019organisations op\u00e9rationnelles ;<\/li>\n<li>R\u00e9ponses aux AO, orient\u00e9es co-cr\u00e9ation de valeur avec les clients ;<\/li>\n<li>Audit de missions d\u2019infog\u00e9rance ;<\/li>\n<li>Transformation de l\u2019organisation pour r\u00e9pondre aux variations de p\u00e9rim\u00e8tre ;<\/li>\n<li>Coaching du Delivery Management.<\/li>\n<\/ul>\n<h3>Audit, transformation et optimisation de l&rsquo;infog\u00e9rance : notre approche de l&rsquo;am\u00e9lioration continue<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-3261 size-thumbnail\" src=\"https:\/\/hocinfo.fr\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg\" alt=\"Coworkers\" width=\"150\" height=\"150\" srcset=\"https:\/\/hocinfo.com\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg 150w, https:\/\/hocinfo.com\/wp-content\/uploads\/2017\/08\/Coworkers1-180x180.jpg 180w, https:\/\/hocinfo.com\/wp-content\/uploads\/2017\/08\/Coworkers1-300x300.jpg 300w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>Notre consultant est pr\u00e9sent sur site 1 jour par semaine. Par examen de votre organisation, il proc\u00e8de aux diagnostics des dysfonctionnements puis propose et explicite des t\u00e2ches concr\u00e8tes d&rsquo;am\u00e9lioration prises en charge par vos collaborateurs. Les r\u00e9sultats obtenus et les questions soulev\u00e9es sont \u00e9valu\u00e9s et int\u00e9gr\u00e9s dans les travaux de la journ\u00e9e suivante. Cette d\u00e9marche, focalis\u00e9e sur l&rsquo;obtention rapide de r\u00e9sultats it\u00e9ratifs et tangibles, vous permet \u00e0 tout moment de conserver le contr\u00f4le budg\u00e9taire du plan d&rsquo;am\u00e9lioration.<\/p>\n<p>Les actions d\u2019am\u00e9lioration, sous le contr\u00f4le du consultant, sont donc mises en \u0153uvre par les r\u00e9f\u00e9rents que vous avez nomm\u00e9s. Le consultant va apporter son expertise ITIL (et\/ou Lean Six Sigma, Prince2, COBIT, ISO&#8230;) et r\u00e9aliser un transfert de comp\u00e9tences sur les bonnes pratiques. Il aide \u00e9galement les les r\u00e9f\u00e9rents \u00e0 passer les caps difficiles (comme la r\u00e9sistance au changement ou la manipulation au sein des \u00e9quipes). Vos r\u00e9f\u00e9rents vont ainsi monter en comp\u00e9tences et pouvoir g\u00e9rer de plus en plus de projets d\u2019am\u00e9lioration, en toute autonomie.<\/p>\n<p>Puisque vos r\u00e9f\u00e9rents sont les b\u00e9n\u00e9ficiaires directs du transfert de comp\u00e9tences, celles-ci restent dans l\u2019entreprise. Ainsi, vous avez l\u2019assurance que la connaissances, les m\u00e9thodes, les techniques ne disparaissent pas avec le d\u00e9part du consultant. Une fois que les r\u00e9f\u00e9rents sont autonomes, ils peuvent encadrer d\u2019autres personnes de mani\u00e8re \u00e0 r\u00e9aliser un effet \u00ab boule de neige \u00bb.<\/p>\n<h3>Compl\u00e9ments d&rsquo;information<\/h3>\n<p>Si vous souhaitez \u00e9voquer votre projet d&rsquo;optimisation du service informatique, nous vous invitons \u00e0 <a href=\"\/index.php\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>nous contacter<\/strong><\/a>.<\/p>\n<p>Si vous pr\u00e9f\u00e9rez d\u00e9buter votre projet d&rsquo;am\u00e9lioration continue par une formation, nous vous recommandons de d\u00e9buter par <strong><a href=\"http:\/\/www.cellaconsilium.fr\/formation-itil-4-foundation-cours-officiel-et-passage-de-la-certification\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL \u00ae 4 Foundation<\/a><\/strong> ou <a href=\"http:\/\/www.cellaconsilium.fr\/lean-six-sigma\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>ce module d&rsquo;introduction \u00e0 Lean Six Sigma<\/strong><\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L&rsquo;infog\u00e9rance moderne Les missions d\u2019infog\u00e9rance ne se contentent plus d\u2019adresser la seule \u00e9tape Exploitation du cycle de vie des services [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-custom.php","meta":{"footnotes":""},"class_list":["post-4008","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Infog\u00e9rance : vers l&#039;am\u00e9lioriation continue - HOC INFO<\/title>\n<meta name=\"description\" content=\"Les missions d\u2019infog\u00e9rance ne se contentent plus d\u2019adresser la seule \u00e9tape Exploitation du cycle de vie des services IT. Passez \u00e0 la vitesse sup\u00e9rieure !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Infog\u00e9rance : vers l&#039;am\u00e9lioriation continue - HOC INFO\" \/>\n<meta property=\"og:description\" content=\"Les missions d\u2019infog\u00e9rance ne se contentent plus d\u2019adresser la seule \u00e9tape Exploitation du cycle de vie des services IT. Passez \u00e0 la vitesse sup\u00e9rieure !\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/\" \/>\n<meta property=\"og:site_name\" content=\"HOC INFO\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hocinfo\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-16T21:49:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hocinfo.fr\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/\",\"url\":\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/\",\"name\":\"Infog\u00e9rance : vers l'am\u00e9lioriation continue - HOC INFO\",\"isPartOf\":{\"@id\":\"https:\/\/hocinfo.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hocinfo.fr\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg\",\"datePublished\":\"2020-02-16T21:26:44+00:00\",\"dateModified\":\"2020-02-16T21:49:16+00:00\",\"description\":\"Les missions d\u2019infog\u00e9rance ne se contentent plus d\u2019adresser la seule \u00e9tape Exploitation du cycle de vie des services IT. Passez \u00e0 la vitesse sup\u00e9rieure !\",\"breadcrumb\":{\"@id\":\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#primaryimage\",\"url\":\"https:\/\/hocinfo.fr\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg\",\"contentUrl\":\"https:\/\/hocinfo.fr\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/hocinfo.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Optimisation de l&rsquo;infog\u00e9rance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hocinfo.com\/#website\",\"url\":\"https:\/\/hocinfo.com\/\",\"name\":\"HOC INFO\",\"description\":\"Sp\u00e9cialiste de la gestion de projets Datacenter : conception, r\u00e9habilitation et transfert de salles informatiques\",\"publisher\":{\"@id\":\"https:\/\/hocinfo.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/hocinfo.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/hocinfo.com\/#organization\",\"name\":\"HOC INFO\",\"url\":\"https:\/\/hocinfo.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/hocinfo.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/hocinfo.fr\/wp-content\/uploads\/2016\/10\/logo-250x160-1.png\",\"contentUrl\":\"https:\/\/hocinfo.fr\/wp-content\/uploads\/2016\/10\/logo-250x160-1.png\",\"width\":250,\"height\":160,\"caption\":\"HOC INFO\"},\"image\":{\"@id\":\"https:\/\/hocinfo.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/hocinfo\",\"https:\/\/www.linkedin.com\/company-beta\/9381263\/?pathWildcard=9381263\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Infog\u00e9rance : vers l'am\u00e9lioriation continue - HOC INFO","description":"Les missions d\u2019infog\u00e9rance ne se contentent plus d\u2019adresser la seule \u00e9tape Exploitation du cycle de vie des services IT. Passez \u00e0 la vitesse sup\u00e9rieure !","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/","og_locale":"fr_FR","og_type":"article","og_title":"Infog\u00e9rance : vers l'am\u00e9lioriation continue - HOC INFO","og_description":"Les missions d\u2019infog\u00e9rance ne se contentent plus d\u2019adresser la seule \u00e9tape Exploitation du cycle de vie des services IT. Passez \u00e0 la vitesse sup\u00e9rieure !","og_url":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/","og_site_name":"HOC INFO","article_publisher":"https:\/\/www.facebook.com\/hocinfo","article_modified_time":"2020-02-16T21:49:16+00:00","og_image":[{"url":"https:\/\/hocinfo.fr\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/","url":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/","name":"Infog\u00e9rance : vers l'am\u00e9lioriation continue - HOC INFO","isPartOf":{"@id":"https:\/\/hocinfo.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#primaryimage"},"image":{"@id":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#primaryimage"},"thumbnailUrl":"https:\/\/hocinfo.fr\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg","datePublished":"2020-02-16T21:26:44+00:00","dateModified":"2020-02-16T21:49:16+00:00","description":"Les missions d\u2019infog\u00e9rance ne se contentent plus d\u2019adresser la seule \u00e9tape Exploitation du cycle de vie des services IT. Passez \u00e0 la vitesse sup\u00e9rieure !","breadcrumb":{"@id":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#primaryimage","url":"https:\/\/hocinfo.fr\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg","contentUrl":"https:\/\/hocinfo.fr\/wp-content\/uploads\/2017\/08\/Coworkers1-150x150.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-infogerance\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/hocinfo.com\/"},{"@type":"ListItem","position":2,"name":"Optimisation de l&rsquo;infog\u00e9rance"}]},{"@type":"WebSite","@id":"https:\/\/hocinfo.com\/#website","url":"https:\/\/hocinfo.com\/","name":"HOC INFO","description":"Sp\u00e9cialiste de la gestion de projets Datacenter : conception, r\u00e9habilitation et transfert de salles informatiques","publisher":{"@id":"https:\/\/hocinfo.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hocinfo.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/hocinfo.com\/#organization","name":"HOC INFO","url":"https:\/\/hocinfo.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/hocinfo.com\/#\/schema\/logo\/image\/","url":"https:\/\/hocinfo.fr\/wp-content\/uploads\/2016\/10\/logo-250x160-1.png","contentUrl":"https:\/\/hocinfo.fr\/wp-content\/uploads\/2016\/10\/logo-250x160-1.png","width":250,"height":160,"caption":"HOC INFO"},"image":{"@id":"https:\/\/hocinfo.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/hocinfo","https:\/\/www.linkedin.com\/company-beta\/9381263\/?pathWildcard=9381263"]}]}},"_links":{"self":[{"href":"https:\/\/hocinfo.com\/index.php\/wp-json\/wp\/v2\/pages\/4008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hocinfo.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hocinfo.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hocinfo.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hocinfo.com\/index.php\/wp-json\/wp\/v2\/comments?post=4008"}],"version-history":[{"count":12,"href":"https:\/\/hocinfo.com\/index.php\/wp-json\/wp\/v2\/pages\/4008\/revisions"}],"predecessor-version":[{"id":4023,"href":"https:\/\/hocinfo.com\/index.php\/wp-json\/wp\/v2\/pages\/4008\/revisions\/4023"}],"wp:attachment":[{"href":"https:\/\/hocinfo.com\/index.php\/wp-json\/wp\/v2\/media?parent=4008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}