{"id":3984,"date":"2020-02-15T21:43:22","date_gmt":"2020-02-15T20:43:22","guid":{"rendered":"https:\/\/hocinfo.com\/?page_id=3984"},"modified":"2020-02-17T12:54:01","modified_gmt":"2020-02-17T11:54:01","slug":"amelioration-continue-informatique","status":"publish","type":"page","link":"https:\/\/hocinfo.com\/index.php\/amelioration-continue-informatique\/","title":{"rendered":"Accompagnement \u00e0 l&rsquo;optimisation du service informatique"},"content":{"rendered":"<h3>Objectifs de l&rsquo;accompagnement<\/h3>\n<p>R\u00e9duire les co\u00fbts et les risques tout en am\u00e9liorant la performance de l&rsquo;IT implique d\u2019industrialiser. L\u2019offre d\u2019Accompagnement \u00e0 l\u2019optimisation du service informatique permet de mettre en \u0153uvre de multiples projets d\u2019am\u00e9liorations en ce sens. Notre approche d&rsquo;am\u00e9lioration continue minimise l\u2019impact budg\u00e9taire et conserve les comp\u00e9tences au sein de l\u2019organisation.<\/p>\n<p>Il n\u2019est plus pertinent d\u2019opposer les m\u00e9thodologies de l\u2019int\u00e9gration et du projet \u00e0 celles du Maintien en Conditions Op\u00e9rationnelles. Acteurs internes autant qu&rsquo;externent ne doivent plus penser l&rsquo;IT comme une juxtaposition de silos. L&rsquo;heure est \u00e0 la cocr\u00e9ation syst\u00e9matis\u00e9e de valeur avec les M\u00e9tiers et les Clients. Cependant, si votre organisation informatique exige une transformation, elle doit n\u00e9anmoins conserver le contr\u00f4le. En particulier, les changements doivent garantir la ma\u00eetrise budg\u00e9taire, le retour sur investissement et la capitalisation des connaissances.<\/p>\n<h3>Notre approche de l&rsquo;am\u00e9lioration continue<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3582 size-thumbnail alignleft\" src=\"https:\/\/hocinfo.fr\/wp-content\/uploads\/2018\/06\/ReferenceDoc-150x150.jpg\" alt=\"Am\u00e9lioration continue\" width=\"150\" height=\"150\" \/>Notre consultant est pr\u00e9sent sur site 1 jour par semaine. Par examen de votre organisation, il proc\u00e8de aux diagnostics des dysfonctionnements puis propose et explicite des t\u00e2ches concr\u00e8tes d&rsquo;am\u00e9lioration prises en charge par vos collaborateurs. Les r\u00e9sultats obtenus et les questions soulev\u00e9es sont \u00e9valu\u00e9s et int\u00e9gr\u00e9s dans les travaux de la journ\u00e9e suivante. Cette d\u00e9marche, focalis\u00e9e sur l&rsquo;obtention rapide de r\u00e9sultats it\u00e9ratifs et tangibles, vous permet \u00e0 tout moment de conserver le contr\u00f4le budg\u00e9taire du plan d&rsquo;am\u00e9lioration.<\/p>\n<p>Les actions d\u2019am\u00e9lioration, sous le contr\u00f4le du consultant, sont donc mises en \u0153uvre par les r\u00e9f\u00e9rents que vous avez nomm\u00e9s. Le consultant va apporter son expertise ITIL (et\/ou Lean Six Sigma, Prince2, COBIT, ISO&#8230;) et r\u00e9aliser un transfert de comp\u00e9tences sur les bonnes pratiques. Il aide \u00e9galement les r\u00e9f\u00e9rents \u00e0 passer les caps difficiles (comme la r\u00e9sistance au changement ou la manipulation au sein des \u00e9quipes). Vos r\u00e9f\u00e9rents vont ainsi monter en comp\u00e9tences et pouvoir g\u00e9rer de plus en plus de projets d\u2019am\u00e9lioration, en toute autonomie.<\/p>\n<p>Puisque vos r\u00e9f\u00e9rents sont les b\u00e9n\u00e9ficiaires directs du transfert de comp\u00e9tences, celles-ci restent dans l\u2019entreprise. Ainsi, vous avez l\u2019assurance que la connaissance, les m\u00e9thodes, les techniques ne disparaissent pas avec le d\u00e9part du consultant. Une fois que les r\u00e9f\u00e9rents sont autonomes, ils peuvent encadrer d\u2019autres personnes de mani\u00e8re \u00e0 r\u00e9aliser un effet \u00ab boule de neige \u00bb.<\/p>\n<h3>Compl\u00e9ments d&rsquo;information<\/h3>\n<p>Si vous souhaitez \u00e9voquer votre projet d&rsquo;optimisation du service informatique, nous vous invitons \u00e0 <a href=\"\/index.php\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>nous contacter<\/strong><\/a>.<\/p>\n<p>Si vous pr\u00e9f\u00e9rez d\u00e9buter votre projet d&rsquo;am\u00e9lioration continue par une formation, nous vous recommandons de d\u00e9buter par <strong><a href=\"http:\/\/www.cellaconsilium.fr\/formation-itil-4-foundation-cours-officiel-et-passage-de-la-certification\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL \u00ae 4 Foundation<\/a><\/strong> ou <a href=\"http:\/\/www.cellaconsilium.fr\/lean-six-sigma\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>ce module d&rsquo;introduction \u00e0 Lean Six Sigma<\/strong><\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Objectifs de l&rsquo;accompagnement R\u00e9duire les co\u00fbts et les risques tout en am\u00e9liorant la performance de l&rsquo;IT implique d\u2019industrialiser. L\u2019offre d\u2019Accompagnement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-custom.php","meta":{"footnotes":""},"class_list":["post-3984","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Am\u00e9lioration continue du service informatique - HOC INFO<\/title>\n<meta name=\"description\" content=\"Notre approche d&#039;am\u00e9lioration continue de l&#039;informatique minimise l\u2019impact budg\u00e9taire et conserve les comp\u00e9tences au sein de l\u2019organisation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hocinfo.com\/index.php\/amelioration-continue-informatique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Am\u00e9lioration continue du service informatique - 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